Caldito – Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the mobile app Caldito (“the App”) developed and operated by Torhen, based in Santiago, Chile. By installing or using the App, you accept these Terms and our Privacy Policy.

1. Definitions

Caldito / the App: the mobile application distributed under the name Caldito.
User / you: any person who uses the App.
User Content: health records, profiles, photos, comments, and other data you generate in the App.
Shared family: the group of users who sync with each other when a premium plan is purchased.
Owner: the user who purchased the premium plan and administers the shared family.
Guest: user who joined a shared family via invitation code.

2. Nature of the Application

Caldito is a family logging and organization tool for symptoms, medication, and care. It is not a medical device.

The App does NOT provide diagnoses of any kind.
The App does NOT give medical advice.
The App does NOT recommend treatments, medications, doses, or schedules.
What you record is a personal history — it does not constitute a prescription.
The App does NOT send binding alerts or mandatory medical notifications.

3. Eligibility

To use Caldito you must be at least 18 years old, have the legal capacity to enter into contracts, and not be prohibited under applicable laws. The App's initial disclaimer requires confirming you are of legal age before continuing.

4. License of Use

We grant you a personal, non-transferable, non-exclusive, revocable, and limited license to download, install, and use Caldito on devices you own, solely for personal and non-commercial use.

This license does not include:

Selling, renting, sublicensing, or redistributing the App.
Decompiling, reverse-engineering, or deriving the source code.
Using the App for commercial purposes (medical consulting, telehealth, clinical management for third parties).
Creating derivative works or competing applications.

5. Your Content

You own the User Content you generate, including records, photos, and profiles. We do not claim ownership of your content.

By using the optional sync features (Drive Auto Backup, shared family via Firestore), you grant us a limited and technical license to store and display your Content solely to make those features work. We do not use your content to train AI models, marketing, advertising, or to profile you.

6. Shared Family (Premium)

If you purchase a premium plan (Couple, Family, or Founding Lifetime) and you are the owner of a shared family:

You have full control: only you can invite or remove people, edit medical profiles of family members, close or reopen illness episodes, and delete records made by other people.
Limited permissions for guests: people you invite receive access to premium features with limited permissions. They can log symptoms, create episodes, and add family members. They cannot delete records made by others, cannot edit medical profiles, and cannot close episodes. They can only delete their own records.
30-day anti-abuse cooldown: if you remove a person from the family and then want to invite a different person, you must wait 30 days from removal. Re-inviting the same removed person is immediate.

7. Prohibited Conduct

You agree not to use the App for:

Any illegal, fraudulent, or deceptive purpose.
Manipulating or interfering with the App, its servers, or associated systems.
Reverse-engineering or attempting to extract credentials / API keys.
Uploading illegal, obscene, defamatory, abusive, or infringing content.
Uploading records or photos of persons who have not consented to participate in your shared family.
Using the invitation feature to improperly rotate guests and evade the anti-abuse cooldown.
Using the App for professional medical or nutritional advice without proper qualifications.

Non-compliance may result in suspension of your account or premium access without refund.

8. Critical Health Disclaimers

8.1. Caldito does not diagnose or recommend

The App is only a log. It does not process data to deliver medical conclusions, suggest treatments, or alert about conditions. Any pattern or trend you see in your records must be interpreted by a health professional.

8.2. Does not replace a doctor

Caldito does NOT replace medical consultation, pediatric, veterinary, or nutritional advice, diagnosis, or treatment planning. If you or a member of your family have health conditions, consult a specialist — do not make decisions based on what the App shows.

8.3. Responsibility over medication

Medication, doses, schedules, and other care decisions are the sole responsibility of the user and their treating physician. Recording a dose in the App does not mean the App is “approving” or “recommending” that dose. If you have doubts about administering medication, contact a professional.

8.4. Data shared in a family

When you share a family, the people you invite can see the synced medical records. You are responsible for inviting only people you trust (partner, caregivers, close family) who have a legitimate interest in that care.

8.5. Photos

Photos you attach to records live only on the device where they were added. They are not synced, not shared with the shared family, and not uploaded to our servers. If you want others to see a photo, you must share it outside the App.

9. Subscriptions and Payments

9.1. Available plans

Free: one person, limited history, no sharing.
Couple (monthly or yearly subscription): up to 2 people in shared family.
Family (monthly or yearly subscription): up to 3 people in shared family.
Founding Lifetime Family (one-time purchase, limited slots): up to 3 people, no renewal.

9.2. Payment processing

Payments are processed exclusively via Google Play Billing with RevenueCat as a subscription-management intermediary. You accept Google Play's terms when making the purchase. We will never ask for payment information directly inside the App. If anyone does so outside of Google Play, it's fraud.

9.3. Auto-renewal

Subscriptions (monthly and yearly) renew automatically based on the chosen period unless you cancel before the end of the current period. Cancellation is managed from the Google Play app. Canceling prevents future renewals but does not refund the current period, except as Google Play's policy allows.

9.4. Founding Lifetime

The Founding Lifetime is a one-time payment with no renewal. Premium access is for the user's lifetime or until the App stops operating. Global cap limited to 800 units: once depleted, the option is no longer available and only recurring subscriptions remain.

9.5. Price changes

For recurring subscriptions, price changes will be notified at least 30 days in advance via Google Play and/or within the App. If you don't accept the new price, you can cancel before the next renewal.

9.6. Refunds

Refunds are handled through Google Play per their policy. To request one, contact Google Play directly or write to contactodhts@gmail.com.

10. Intellectual Property

All code, design, trademarks, logos, the name “Caldito”, editorial content, and illustrations are property of Torhen or its licensors, protected by the laws of Chile, the U.S., and international treaties.

11. Service Availability

We make reasonable efforts to keep Caldito available, but we do not guarantee continuous, uninterrupted, or error-free availability. The App may experience maintenance, unexpected outages, or rate limits due to abuse. We may modify, suspend, or discontinue the App at any time. In case of discontinuation, we will offer premium users a reasonable way to export their data.

12. Warranty Disclaimer

THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND. To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, and that the App is free of viruses or errors.

13. Limitation of Liability

IN NO EVENT SHALL TORHEN BE LIABLE for indirect, incidental, special, consequential, or punitive damages, nor for loss of profits, data, or goodwill. This includes, without limit:

Medical or health decisions made based on information recorded in the App.
Data loss arising from device failures, Google Drive, Firebase, or any third-party service the App depends on.
Errors in medication administration when the user interpreted the record as an instruction.

If a court determines this limitation is not enforceable, our total aggregate liability will not exceed the greater of what you paid Torhen in the previous 12 months or USD 10.

14. Indemnification

You agree to indemnify Torhen against any claim arising from your use in violation of these Terms, your User Content, or the violation of third-party rights or applicable laws.

15. Termination

You may terminate this agreement at any time by uninstalling the App. We may suspend or terminate your access if you violate these Terms, put the Service at risk, or we detect abuse. Provisions that by their nature should survive (intellectual property, indemnification, limitation of liability) will continue in effect.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Chile. Any dispute shall be submitted to the exclusive jurisdiction of the ordinary courts of the municipality of Santiago, Chile, unless mandatory law of your jurisdiction of residence provides otherwise.

To the extent permitted by law, you waive the right to participate in class actions.

17. General Provisions

Entire agreement: these Terms, along with the Privacy Policy, constitute the entire agreement between you and Torhen.
Severability: if any provision is invalid, the rest remain in full force.
No waiver: non-exercise of a right does not constitute waiver.
Assignment: you may not assign your rights without our consent; we can.

18. Changes to These Terms

We may update these Terms at any time. If changes are significant, we will notify you via in-app notice. Continued use implies acceptance.

19. Contact

Torhen
Email: contactodhts@gmail.com